Terms of Service

"Affiliate": Any entity that directly or indirectly controls, is controlled by, or is under common control with a party.

"Agreement": This Customer Terms of Service, any Order Forms, and any attachments or linked policies referenced herein.

"Beta Services": Services or features identified as alpha, beta, preview, early access, or similar designations.

"Customer Data": Any data in electronic form that Customer or Users make available through the Platform, including meeting recordings, transcriptions, notes, and AI-generated outputs.

"Documentation": HintMint's user guides and end-user documentation at hintmint.com/docs.

"Fees": Any fees payable for the Services as specified in the Order Form or Pricing Page.

"Force Majeure Event": An unforeseeable event beyond a party's reasonable control, including acts of God, government actions, natural disasters, civil unrest, or internet infrastructure failures.

"Free Services": Services made available by HintMint free of charge, subject to usage limits.

"Google Sign-In": The OAuth 2.0-based authentication feature allowing users to log in to HintMint using their Google Account credentials.

"Google User Data": Information received from Google APIs via Google Sign-In, including name, email address, profile photo, and Google Account identifier.

"HintMint Materials": All software, systems, documentation, processes, and intellectual property provided by HintMint in connection with the Services. Does not include Customer Data.

"Pricing Page": HintMint's publicly available pricing page at hintmint.com/pricing.

"Services": The AI-powered meeting intelligence platform, including real-time transcription, speaker identification, AI-generated insights, action item capture, meeting summaries, and related features provided by HintMint.

"Subscription Term": The period during which Customer is authorized to access the Services under a paid plan.

"Usage Data": Aggregated and anonymized data related to usage patterns, feature engagement, and platform performance.

"Users": Employees, agents, or authorized representatives of Customer permitted to access or use the Services.

2.1 License Grant

Subject to the terms of this Agreement, HintMint grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term for its lawful internal business purposes.

2.2 Software

HintMint may make desktop or mobile software available as part of the Services. HintMint grants Customer a limited license to download and install such software solely to use the Services. Software may update automatically. Open source components within the software are governed by their respective open source licenses.

2.3 Google Sign-In Integration

HintMint offers Google Sign-In as an authentication option. By using Google Sign-In, Customer and its Users:

• Authorize HintMint to receive Google User Data (name, email, profile photo, and Google Account ID) solely for the purpose of authenticating access to the Services and maintaining the User account
• Acknowledge that HintMint's access to Google User Data is governed by the Google API Services User Data Policy and HintMint's Privacy Policy
• Agree that HintMint will use Google User Data only to provide and improve user-facing features of the Services, and not for advertising, profiling, or any purpose outside the functionality described in HintMint's Privacy Policy

HintMint requests only the minimum Google OAuth scopes necessary to authenticate users. HintMint does not request access to Gmail content, Google Calendar events, Google Drive files, or Google Contacts through the Sign-In flow, unless a separate opt-in integration is explicitly authorized by the User.

Users may revoke HintMint's Google Sign-In access at any time via myaccount.google.com > Security > Third-party apps with account access. Revocation of Google Sign-In access does not automatically delete the HintMint account or associated data.

2.4 HintMint Ownership

All rights, title, and interest in the Platform, Services, Software, Usage Data, and HintMint Materials, including all intellectual property rights, belong exclusively to HintMint and its licensors. No rights are granted to Customer other than as expressly stated in this Agreement.

2.5 Third-Party Integrations

The Services may integrate with third-party products and platforms including calendar applications, CRM systems, and productivity tools. HintMint makes no representations or warranties regarding third-party products. Customer and its Users use all third-party products at their own risk. Customer is solely responsible for ensuring it has all necessary licenses and rights to use third-party products in connection with the Services.

2.6 Free Services

Free Services are subject to the terms of this Agreement. HintMint may modify, limit, or terminate access to Free Services at any time without prior notice.

FREE SERVICES ARE PROVIDED AS-IS WITHOUT ANY WARRANTY. HINTMINT SHALL HAVE NO INDEMNIFICATION OBLIGATIONS NOR LIABILITY WITH RESPECT TO FREE SERVICES UNLESS SUCH EXCLUSION IS NOT ENFORCEABLE UNDER APPLICABLE LAW, IN WHICH CASE LIABILITY SHALL NOT EXCEED $100.00.

3.1 Customer Ownership

Customer retains all rights, title, and interest in and to all Customer Data. Customer is solely responsible for the accuracy, quality, legality, and appropriateness of all Customer Data, and for ensuring it is entitled to provide Customer Data to HintMint for processing under this Agreement.

3.2 License to Process

Customer grants HintMint a nonexclusive, worldwide, royalty-free right to process Customer Data solely to: (a) provide and maintain the Services; (b) address technical or security issues; (c) fulfill Customer's directions or requests; and (d) comply with applicable law.

For Enterprise Tier Services: HintMint shall not use Customer Data to train any AI or machine learning model without express written consent from Customer.

For Free and Pro Tier Services: Customer grants HintMint permission to use Customer Data to improve HintMint's AI models, unless Customer opts out in writing to support@hintmint.io.

3.3 Google User Data Processing

Google User Data received via Google Sign-In is processed strictly in accordance with the Google API Services User Data Policy, including the Limited Use requirements. HintMint shall not:

• Sell or license Google User Data to any third party
• Use Google User Data for advertising or retargeting purposes
• Transfer Google User Data to third parties except as necessary to provide the Services, with appropriate data protection obligations in place
• Allow human access to Google User Data except with explicit User consent, for security purposes, or as required by law

3.4 Aggregate and De-Identified Data

HintMint may create aggregated, de-identified data from Customer Data in a manner that does not permit identification of Customer or its Users. HintMint may use such data for product improvement and platform development.

3.5 Security

HintMint shall use commercially reasonable technical and organizational safeguards against unauthorized access, loss, or disclosure of Customer Data and Google User Data, including encryption in transit and at rest.

3.6 Recording Laws Compliance

Customer is solely responsible for complying with all applicable laws governing the monitoring or recording of conversations ("Recording Laws"), including obtaining any required consents from meeting participants prior to using HintMint's recording and transcription features. HintMint is a professional productivity tool; Customer bears full legal responsibility for lawful use.

4.1 Customer Restrictions

Customer shall not:

• Modify, reverse engineer, copy, or create derivative works based on the Services or HintMint Materials
• Resell, sublicense, or make the Services available to any third party outside of authorized Users
• Access or use the Services to build a competing product or service, or share platform information with a direct competitor of HintMint
• Use the Services to transmit infringing, obscene, threatening, or unlawful material
• Use automated scripts, bots, or scrapers to access or extract data from the platform
• Interfere with or disrupt the integrity or performance of the Services
• Remove any trademark, copyright, or proprietary notices from the Services
• Attempt to access Google user data beyond what is explicitly authorized through your Google Sign-In grant
• Use the Services in violation of any applicable local, national, or international law, including Recording Laws, data privacy laws, and Google's Terms of Service and API policies
• Access the Services from embargoed countries or on behalf of sanctioned entities

4.2 Compliance with Google API Policies

Customer acknowledges that HintMint's Google Sign-In integration is subject to Google's Terms of Service, the Google API Services User Data Policy, and Google OAuth 2.0 Policies. Customer agrees to use Google Sign-In features in compliance with all applicable Google policies. HintMint reserves the right to modify or discontinue Google Sign-In integration if required by Google's policies without liability to Customer.

4.3 Customer Responsibilities

Customer shall: maintain accurate account and billing information; protect account credentials and prevent unauthorized access; immediately notify HintMint of any suspected unauthorized use at support@hintmint.io; and ensure all Users comply with this Agreement.

4.4 AI Features

The Services include AI-powered features including real-time transcription, speaker identification, response suggestions, and meeting intelligence. Customer acknowledges that:

• AI-generated outputs are probabilistic and may contain inaccuracies or be incomplete
• All AI-generated output is provided as-is without warranty of accuracy, completeness, or fitness for any particular purpose
• Customer is solely responsible for all decisions made in reliance on AI-generated output
• HintMint shall have no liability arising from Customer's use of or reliance on AI-generated output
• AI features are designed to assist professionals and do not constitute professional, legal, or financial advice

5.1 Fees

Customer shall pay all applicable Fees for the selected Service Plan as set out in the Order Form or Pricing Page. HintMint reserves the right to suspend access if Fees are not paid within the agreed period. Fee disputes must be raised within 30 days of the invoice date. All Fees are non-refundable except as expressly stated in this Agreement or HintMint's Refund Policy.

5.2 Taxes

All Fees are exclusive of taxes, duties, and governmental charges. Customer is responsible for all applicable sales, use, and similar taxes, excluding taxes on HintMint's net income.

5.3 Payment Processing

Payments are processed by Stripe. By providing payment information, Customer authorizes HintMint to charge the applicable Fees on the recurring schedule of the chosen plan.

5.4 Late Payment

Past due amounts accrue interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. HintMint may suspend Services if payment is not received within 5 days of written notice.

6.1 Mutual Warranty

Each party represents and warrants that it has the legal power and authority to enter into this Agreement.

6.2 Disclaimer of Warranties

EXCEPT FOR EXPRESS WARRANTIES SET FORTH HEREIN, ALL SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS WITHOUT ANY WARRANTY WHATSOEVER. HINTMINT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. HINTMINT DOES NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

6.3 Google Sign-In Availability

HintMint does not warrant uninterrupted availability of Google Sign-In functionality, as it depends on Google services outside of HintMint's control. HintMint shall have no liability for interruptions to Google Sign-In arising from Google's systems, policies, or decisions.

6.4 Beta Services

Beta Services may be modified or discontinued at any time without notice and have not undergone the same security auditing as production Services.

BETA SERVICES ARE PROVIDED AS-IS WITHOUT ANY WARRANTY, INDEMNITY, OR SUPPORT. HINTMINT'S LIABILITY FOR BETA SERVICES SHALL NOT EXCEED FIFTY US DOLLARS ($50).

7.1 Definition

Confidential Information means all confidential and proprietary information of a party, including the terms of this Agreement, Customer Data, Google User Data, HintMint Materials, and each party's business plans, technical information, and product information, whether designated as confidential or reasonably understood to be confidential from the nature of the information.

7.2 Obligations

Each party shall not disclose or use the other party's Confidential Information for purposes outside the scope of this Agreement, and shall protect it with at least the same care it uses for its own confidential information, and no less than a reasonable standard of care.

8.1 Automatic Renewal

Each Subscription Term automatically renews for successive periods unless either party provides written notice of non-renewal at least 30 days prior to the end of the current term. HintMint reserves the right to adjust pricing for renewal terms with advance written notice.

8.2 Termination for Cause

Either party may terminate this Agreement if the other party materially breaches this Agreement and does not cure the breach within 30 days of written notice. HintMint may terminate immediately upon Customer's violation of Section 4 if the breach is not curable.

8.3 Effect of Termination

Upon termination, all licenses granted to Customer terminate immediately. HintMint may permanently delete Customer Data and Google User Data following termination. Upon Customer's written request, HintMint will delete Customer Data within a commercially reasonable period, subject to legal retention requirements. Certain data may remain in immutable backup systems for up to 90 days.

9.1 HintMint Indemnification

HintMint will defend and indemnify Customer from third-party claims alleging that the Services, as delivered by HintMint, infringe any third-party intellectual property right, provided Customer: promptly notifies HintMint; grants HintMint sole control of the defense; and provides reasonable assistance.

9.2 Customer Indemnification

Customer will defend and indemnify HintMint from third-party claims arising from: (a) Customer Data; (b) Customer's violation of applicable law, including Recording Laws and Google API policies; (c) Customer's use of third-party products or integrations; or (d) Customer's breach of this Agreement.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION.

HINTMINT'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ALL CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO HINTMINT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

These limitations do not apply to: (a) indemnification obligations under Section 9; (b) Customer's payment obligations under Section 5; or (c) liability that cannot be excluded by applicable law.

11.1 Governing Law

This Agreement shall be governed by the laws of State of Delaware, United States, without regard to its conflict of law principles.

11.2 Compliance with Google Policies

This Agreement is supplemented by, and Customer's use of Google Sign-In is subject to, the Google Terms of Service (policies.google.com/terms), Google API Services User Data Policy (developers.google.com/terms/api-services-user-data-policy), and Google OAuth 2.0 Policies (developers.google.com/identity/protocols/oauth2/policies). In the event of a conflict between this Agreement and Google's applicable policies regarding Google User Data, Google's policies shall govern.

11.3 Entire Agreement

This Agreement, together with any Order Forms, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior agreements and understandings.

11.4 Amendment

HintMint may update these Terms at any time. Material changes will be communicated via email or in-product notice. Continued use of the Services after the effective date of changes constitutes acceptance.

11.5 Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions continue in full force and effect.

11.6 Waiver

Failure by either party to enforce any right or provision shall not constitute a waiver of that right or provision.

11.7 Assignment

Neither party may assign this Agreement without the other party's prior written consent, except that HintMint may assign in connection with a merger, acquisition, or sale of substantially all of its assets.

11.8 Force Majeure

Neither party shall be in default for any delay or failure caused by a Force Majeure Event. The affected party shall promptly notify the other party and use reasonable efforts to resume performance.

11.9 Arbitration and Dispute Resolution

Except for claims for injunctive or equitable relief, any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration on an individual basis. Class action proceedings are not permitted. Either party may opt out of arbitration by providing written notice within 30 days of first accepting this Agreement.

11.10 Notices

Legal notices to HintMint shall be sent to support@hintmint.io. Notices to Customer shall be sent to the primary account email address. Notices are effective upon confirmed receipt.

For legal inquiries or questions about these Terms, contact us at:

• Legal Email: support@hintmint.io
• Support Email: support@hintmint.com
• Website: hintmint.com

HintMint's use of information received from Google APIs, including through Google Sign-In, adheres to the Google API Services User Data Policy including the Limited Use requirements. For details, visit: developers.google.com/terms/api-services-user-data-policy